At Ogroj, we strive to deliver high-quality digital solutions, including WordPress websites, graphic design, digital marketing, and video editing services. We want you to be completely satisfied with your purchase. This Refund and Returns Policy explains the conditions under which refunds are available.
1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle manages the payment processing and handles the financial execution of refunds.
2. Digital Services & Products
Since our offerings include digital services (such as website development, graphic design, and marketing campaigns), all completed and delivered work is non-refundable.
Refunds are only available if:
- The service has not yet started, and you request a cancellation within 48 hours of placing the order.
- A technical issue on our side prevents delivery, and we are unable to resolve it within a reasonable timeframe.
3. Custom Projects (Websites, Branding, Marketing Campaigns)
Custom projects involve significant time and resource investment. Refunds are considered only under the following conditions:
- If the project has not yet begun, a full refund is possible.
- If the project has started but is not more than 20% completed, a partial refund (up to 50%) may be issued.
- Once more than 20% of the project is completed, no refunds will be provided.
4. Subscription & Maintenance Plans
For ongoing services such as hosting, SEO, or digital marketing subscriptions:
- Refunds are available if the request is made within 7 days of the first payment and no service has been delivered.
- After services are delivered or campaigns are launched, payments are non-refundable.
5. Design & Video Editing
For graphic design and video editing services:
- Refunds are only possible if no initial draft or preview has been delivered.
- Once the first draft is shared, refunds cannot be issued, as the creative work has already been initiated.
6. Revisions & Satisfaction Guarantee
- We offer reasonable revisions (as per the package purchased) to ensure client satisfaction.
- If you are unsatisfied with the service outcome, we will make every effort to revise and improve the work.
7. How to Request a Refund
To request a refund:
- Send an email to hello@ogroj.com with your order details (order ID, project name, and payment reference).
- Our support team will review your request within 5–7 business days.
- If approved, we will initiate the refund through our Merchant of Record, Paddle.com. The credited amount will typically reflect on your original payment method within 5 to 7 business days, depending on your financial institution.
8. Contact Us
If you have any questions about this Refund and Returns Policy, please contact us:
Email: hello@ogroj.com
Website: ogroj.com